Returns & Refunds Policy

RMA POLICY

1. A Return Material Authorization (RMA) number is required for all returns.
2. A RMA number is valid for 30 days.
3. Do not write on the product box. The RMA number should be visible on the shipping label.
4. Accucode does not accept returns of printheads, barcode media (labels, tags, receipt paper, ribbon), software or service contracts.
5. Misships must be reported to customer service within 15 days of the invoice date.
6. Product will be returned to customer under the following circumstances:
   
   • If a product is returned missing any components sent with the original order.
   • If the condition of the returned product is in any way misrepresented.
   • If the received product is damaged in any way.
   • If there is not a valid and visible RMA number on the shipping label.
   • If a product returned as a DOA is tested as a full functioning product.
   • If product is received over 30 days after the date the RMA number is issued.
   • If a product is not returned in the original packaging and/or box.
7. Products that show signs of use are not returnable to Accucode as non-DOA.
8. Customer is ultimately responsible for the condition of the returned items.
9. Customer is responsible for cost incurred by Accucode due to misrepresentation of the condition of product.
10. Customer is responsible for freight when returning products.
11. Product that is discontinued or obsolete from the supplier does not qualify for a return.

NON-DOA RETURNS POLICY - ALL PRODUCTS

1. No open box returns for non-DOA products. Product box must be clean and undamaged, with no marks of any kind. This includes writing, stamps or shipping labels, i.e. Written RMA numbers. All products must be double boxed.
2. Original manufacturer's packaging, both inside and outside, must be included. Returns must be complete with all manuals, cables, warranty cards, static bags, etc. just as the customer received them.
3. Customers have 30 days from date of purchase to request a non-DOA return for most items. The RMA # issued is valid for 30 days from issue date.
4. There will be a restocking fee on returns resulting from customer error.
   • An 18% restocking fee will be applied on all returns in which the items are not determined dead on arrival.
5. Non-DOA configured product may not be returned.
6. For customers on credit terms, credit will be applied to your account when the product is received by Accucode.
7. For customers on C.O.D. or credit card status, replacement product will be sent upon receipt of product by Accucode. If desired, we will send replacement product at your normal C.O.D./credit card status and you can request from the Reseller Financial Services department a refund/credit to your card when the returned product is received by Accucode.
8. Customer is responsible for freight costs when returning product.

DOA RETURNS POLICY

1. If the product is tested and the problem is not duplicated, there may be a "no problem found" fee charged to the customer.
2. Products that show signs of excessive use are not returnable to Accucode as DOA.
3. For customers on credit terms, credit will be applied to your account when the product is received by Accucode. Replacement product will be sent in advance, freight free via UPS Ground.
4. For customers on C.O.D. or credit card status, replacement product will be sent upon receipt of product by Accucode. If desired, we will send replacement product at your normal C.O.D. or credit card status and you can request from the Financial Service department a refund or credit to your card when Accucode receives the returned product.